Help & support

Common questions

• How are introductions chosen?

  We match on your intention, when you are free, pace and your non-negotiables — using only what you approved. You get up to three a week, each with a reason you both chose to share. It is never a score.
• What does a star pay for?

  For new memberships, one star covers one introduction and mutually agreed extensions. Women’s introductions are complimentary during launch. It is reserved when you invite or accept, and finalized after the call ends, if you were both connected for at least 30 seconds. Messages, reports and blocking never use stars. See your stars.
• Is there a message limit?

  No. Messaging is unlimited in every chat, and message packs are no longer sold. A 20-message pack bought earlier still shows on your billing page. An unused pack can be refunded from this page. A pack you have already sent from is not refunded.
• How do I cancel or pause?

  Online, any time, no phone call. You can cancel within three business days of joining for a full refund. Manage membership.
• Who can see my information?

  Nobody sees anything you have not chosen to show them, person by person. Matching uses only the answers you allow. Open Privacy.
• My ID check failed. What now?

  It usually means glare or an expired document, not anything about you. Try again, or ask for a human review. Go to verification.
• Can I get my data or delete my account?

  Yes, both are one step. Settings & your data.