Privacy policy

• Other members see only what you choose to show them, person by person, and only for as long as you allow.
• Your phone number, ID and exact age are never shown to other members.
• For everyone’s safety, audio/video calls are recorded and live text sent during a call is saved. We tell you before you join each call. Only authorized staff can review them, for safety. We do not create transcripts or train AI on chats or recordings.
• We never sell your data and never use it for advertising.

• Your mobile number, to sign you in with a one-time code and send the notifications you choose. It is stored encrypted.
• Your date of birth and the result of the identity check, to confirm you are an adult and to keep one verified account per person. The ID document stays with our identity provider; we keep only the result, an age band and a keyed fingerprint, never the name or date of birth from the ID. The fingerprint stays after the account is deleted, so that identity cannot verify a new account.
• Your answers in the introduction, your intentions and your profile, to suggest people. Only answers you mark “use to match” and points you approved are used for matching.
• Optional religious answers, first-meeting preferences and unwanted approaches are encrypted and private. Religious answers are used for mutual eligibility only when you opt in; they are never sent to the AI explanation model. You can change or clear these answers in What I’ve learned about you.
• Calls, messages and plans, to run them. Call recordings and in-call text are encrypted in private AWS storage. Authorized safety leads must give a reason to view a recording; access is logged. You can ask support to delete a recording of your call, and deleting your account deletes your recordings.
• Payments are handled by our payment provider. We never see or store your card number.

Your alias and the intention you share. Everything else — age range, neighborhood, photo, intention preferences — is shared only with the people you choose, and only until the date you set. You can see and withdraw every permission in Privacy, and withdrawing takes effect on their next request.

Contact details require a completed introduction, both people choosing to continue, and your explicit sharing permission. Sharing stops when the connection is paused or ended, or when either person blocks the other.

An AI model helps summarise your introduction answers and word the reasons behind suggestions. Every point it suggests is shown to you, with the answer it came from, and is not used until you approve it. When AI ranking is enabled, anonymous published preferences and approved predefined answers also help rank eligible pairs. Religious answers, contact details, photos and private first-meeting notes are excluded from that ranking input. The model never receives your phone number, ID or employer, and the provider does not use our data to train its models. No personality diagnosis, mental-health assessment or emotion reading from faces is done.

• Your registration details, introduction answers and notes are saved with your account. You can update your answers or delete your account. Saved expressions of interest are retained until removal is requested.
• Sign-in codes expire after 10 minutes. Their hashes are retained for up to 24 hours for abuse checks, then removed by scheduled cleanup. Sessions: 30 days, or until you sign out.
• Call media: never stored.
• When you delete your account, we remove your profile, preferences and contact details and request deletion of provider copies. Safety reports, case records and staff audit logs may be retained for safety, dispute handling and legal obligations. Payment records required by law are also retained. Provider deletion requests are retried when they fail.

Stripe (payments and the identity check), Amazon Web Services (hosting, calls through the Chime SDK, and AI through Bedrock) and our SMS provider. Each has a data processing agreement with us and may use your data only to provide its service to Simurgsu.

A small team handles reports, ID reviews and refunds. They see a case’s private details only after opening it with a written reason, and every such view is logged permanently. Heavy actions need a second person to approve them.

Download all your data or delete your account at any time in Settings. Correct your profile and answers in the app. For anything else, contact us through Help & support.